Effortless remote user support
Assist your users in resolving technical issues swiftly and safely, no matter if they are at an office or working from home. With remote support features, mastering home office or eLearning has never been easier!
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Stay connected to your users, no matter where they are
Immediate
Intuitive
Secure
remote assistance features
Reduce ticket resolution times with FileWave
Remote desktop
Connect remotely across networks and NAT configurations to walk users through difficult technical processes and offer training.
Deliver smooth onboarding experience for your users with FileWave’s customizable processes and effortless service features, including the powerful TeamViewer integration.
Automated software distribution
Ensure applications are properly installed even when interrupted by unstable connections or user behavior by setting customized intervals to automatically repair and reinstall apps.
Self-service Kiosk
Give users the freedom to install pre-approved apps and software from the self-service Kiosk. Avoid complications that stem from unmanaged, incompatible software installed by users.
Patch management
Avoid the downtime and negative outcomes that come with security breaches with a streamlined patching experience that targets OS and third-party applications.
customer success stories
What our customers love about FileWave
"FileWave has allowed us to completely automate our deployment of workstations. I can directly ship a computer to any employee in the world and we empower them to do their jobs."
Workstation Automation Engineer
"Being able to get software onto the devices instantly, without having to change the teacher's agenda for the day, makes an impact."
Network Specialist
"FileWave has allowed us to streamline our device onboarding and off-boarding processes. As a System Administrator, I appreciate the ability to manage both Windows and Apple devices from a single console. Our organization would not be the same without FileWave."
Systems Administrator
Transform Classrooms with FileWave + TRUCE
and TRUCE Software team up to help schools enforce distraction-free zones and promote
responsible tech use. Together, we’re creating safer, more focused learning
environments—at school and at home.
Request free access to FileWave
We offer a free 30-day trial with unlimited access to all features. Our Sales Engineers will guide you through the onboarding process and answer any of your questions.
